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Terms of Service

Pulse Social Command Center · Effective date: July 6, 2026

These Terms of Service ("Terms") govern access to and use of the Pulse Social Command Center (the "Service"), provided by Pulse Payments LLC (dba Pulse Technologies) ("Pulse", "we", "us"). By accessing or using the Service, the customer organization ("Customer", "you") and its authorized users agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization.

1. The Service

The Service lets Customers draft, schedule, and publish social media content to the third-party networks they connect (such as LinkedIn, Facebook, Instagram, X, TikTok, YouTube, Pinterest, Threads, Google Business Profile, Bluesky, Mastodon, Reddit, Telegram, and Tumblr), including AI-assisted content, image, and voice generation. The Service also includes Pulse SMS (send and receive SMS/MMS from a dedicated number, see Section 6), Pulse Email (send opted-in marketing email from your own verified domain, see Section 6), a public API and outbound webhooks for integrating with the Service, native CRM connectors, a built-in support help desk, in-product usage analytics for administrators, and native mobile apps. Pulse may update, improve, or modify the Service over time, and individual features may depend on third-party approvals or be offered in beta.

2. Accounts, organizations & eligibility

• Organizations are provisioned by Pulse. An organization administrator may invite users and assign roles (admin, editor, viewer).
• You are responsible for the activity of all users under your organization and for keeping credentials secure, including any API keys you generate. API keys and webhook secrets are credentials; treat them as confidential and rotate or revoke them if exposed.
• Users must be 18 or older and provide accurate information.

3. Customer content & license

As between the parties, you own the content you create or upload ("Customer Content"). You grant Pulse a limited, non-exclusive license to host, process, transmit, and display Customer Content solely to provide the Service — including sending it to the third-party platforms and the AI provider you direct us to use. You are responsible for having the rights to the content you upload and publish.

4. Acceptable use

You agree not to use the Service to:

• Violate any law or the terms or policies of a connected platform (e.g. LinkedIn, Meta);
• Post content that is unlawful, infringing, deceptive, harassing, or harmful;
• Send spam or publish to accounts you are not authorized to manage;
• Attempt to breach, disrupt, reverse-engineer, or gain unauthorized access to the Service or other tenants' data;
• Use the public API in a way that exceeds applicable rate limits, circumvents usage limits or security controls, or places an unreasonable load on the Service;
• Submit payment card numbers or other sensitive personal data into post content (the Service screens for and blocks card numbers and detected secrets from publishing).

5. Third-party platforms & AI output

• Your use of connected platforms is governed by their own terms; Pulse is not responsible for their availability, decisions, or actions (including content removal or account restrictions).
• The Service includes an AI assistant ("PiP") and other AI features that act on your instruction to help you plan, draft, schedule, and respond. PiP is an assistant, not an autonomous publisher: content it prepares — including drafts, planned or scheduled posts, and suggested replies — is presented for your review and requires your approval before it is published or sent. You remain responsible for reviewing and approving all content before it goes live, and for its compliance with applicable law and platform policies.
• AI-generated drafts and suggestions may contain errors or inaccuracies. Pulse makes no warranty as to the accuracy or suitability of generated content, and such output is treated as your Customer Content. To provide these features, your prompts and the relevant Customer Content are sent to our AI provider; those inputs are not used to train the provider's models (see the Privacy Policy).

6. Business messaging, voice & email (Pulse SMS, WhatsApp, RCS, Pulse Voice & Pulse Email)

• The service. Pulse lets a Customer send and receive messages from a dedicated phone number for one-to-one conversations, broadcast campaigns, keyword auto-replies, and timed sequences, over SMS/MMS and — where enabled — WhatsApp Business and RCS. It is available on plans that include it and as a standalone plan.
• Channel rules. WhatsApp and RCS are delivered through Twilio and the underlying platforms (Meta/WhatsApp and Google/carriers). Where you use them, you must also comply with those platforms' policies (including the WhatsApp Business Messaging Policy and approved message templates) in addition to the requirements below. Rich channels may carry an annual per-channel enablement fee and are metered against your message allowance.
• Consent & your responsibility. You may only message individuals who have given you prior express consent to receive messages. You are solely responsible for obtaining and maintaining that consent and for complying with all applicable laws and carrier/platform requirements, including the Telephone Consumer Protection Act (TCPA), CTIA messaging guidelines, and A2P 10DLC registration. You are the sender of, and responsible for, all messages you send.
• Message frequency. Message frequency varies and depends on your activity and the messages you choose to send; recipients receive messages only as a result of their relationship and interactions with you.
• Rates. Message and data rates may apply to messages sent to or received by recipients, depending on their mobile carrier and plan.
• Opt-out & help. Recipients may reply STOP to unsubscribe at any time and HELP for help. The Service handles these automatically and suppresses numbers that have opted out.
• Mobile numbers are not shared. Mobile phone numbers and SMS consent are not shared with or sold to third parties or affiliates for their marketing or promotional purposes. See the Privacy Policy.
• Prohibited messaging. You may not send messages that are unlawful, deceptive, or unsolicited, or that fall within carrier-prohibited categories (including SHAFT — sex, hate, alcohol, firearms, tobacco — content) except where lawfully permitted and properly registered.
• Outbound AI voice (Pulse Voice). Where enabled, Pulse lets a Customer add outbound AI voice calls to a journey, placed to the phone numbers on the Customer's list. Automated, prerecorded, and AI-generated voice calls carry heightened requirements. You may place these calls only to individuals from whom you have obtained the consent required by law — including prior express written consent where applicable — and you are solely responsible for that consent and for complying with the Telephone Consumer Protection Act (TCPA) and its artificial/prerecorded-voice rules, applicable state calling laws, permitted calling-time windows, do-not-call (DNC) obligations, and any required caller identification and opt-out. You are the caller and are responsible for the content, script, and outcome of every call. Pulse Voice provides the tooling and places the call on your instruction; it is not a party to the call and is not responsible for your compliance. Calls, transcripts, and outcomes are processed only to deliver the calling you configure (see the Privacy Policy).
• Text-to-pay. Where enabled, Pulse lets you text a recipient a secure link to your payment gateway's hosted page to collect a payment. You — not Pulse — are the merchant of record: charges are processed under your own gateway/merchant account, and you are responsible for the underlying goods or services, the amounts you request, applicable taxes, refunds, chargebacks, and compliance with payment-card-network rules and applicable law. Pulse only generates the link and records the request's status; card details are entered on the gateway's hosted page and are never received or stored by Pulse.
• Email marketing (Pulse Email). Where enabled, Pulse lets a Customer send marketing email — campaigns, automations, and signup-form confirmations — from a domain the Customer verifies, to contacts the Customer adds, imports, or who subscribe through the Customer's forms. Opted-in audiences only: you may email only recipients who have given you permission to receive it, and you are the sender of and responsible for all email you send. You must comply with all applicable anti-spam laws (including the U.S. CAN-SPAM Act and, where applicable, CASL and GDPR/PECR). Every message includes a working one-click unsubscribe and your postal address, and the Service enforces a suppression list of unsubscribes, bounces, and complaints on every send. No unsolicited or purchased-list email — Pulse Email may not be used for cold outreach or lists the recipient did not opt into; doing so may result in suspension. Contact email addresses are not shared with or sold to third parties for their own marketing.
• Blog & CMS publishing. Where enabled, Pulse drafts long-form blog posts with AI and can publish them to a content management system you connect (e.g. WordPress, Webflow, Ghost, Hygraph, or Medium). You are responsible for the content you publish and for reviewing AI-assisted drafts before publishing, and for the CMS credentials you provide and the account they access. The CMS is your own system or vendor; Pulse publishes on your instruction and is not the CMS provider or a records custodian.
• Compliance capture & archiving. Regulated Customers may enable compliance capture to forward a copy of their communications (text, email, and social) to an archiving, supervision, or eDiscovery system they configure — for example an HTTPS/webhook endpoint, an SMTP journaling address, a Microsoft 365 / Purview mailbox, Proofpoint, or an SFTP feed to Smarsh or Global Relay. That destination is your own system or vendor relationship: you are responsible for configuring it, for the credentials you provide, and for your retention and supervision obligations there. Pulse forwards the copy on your instruction and is not the archiving provider or a records custodian.

7. Subscriptions, fees & billing

• Recurring subscriptions & auto-renewal. Paid plans are subscriptions that automatically renew at the end of each billing period — monthly for monthly plans, or annually (billed once, in advance, for the year) for annual plans — at the then-current price, using the payment method on file, until you cancel. By subscribing you authorize Pulse's payment gateway to charge these recurring fees. Card details are entered on the gateway's hosted page and are never received or stored by Pulse.
• A2P registration fee. Plans that include text messaging carry a $50/year A2P 10DLC registration fee, billed as a separate annual recurring charge, covering carrier brand-registration and vetting. You may opt out of SMS at checkout to avoid this fee; opting out disables the Service's text-messaging features. Rich channels (WhatsApp/RCS) may carry their own annual enablement fee as described in Section 6.
• Free trials. A free trial does not require a card and does not automatically convert into a paid charge — at the end of a trial you choose and pay for a plan to continue.
• Cancellation. You may cancel at any time from Admin → Billing. Cancellation stops future renewals; your access continues through the end of the period you have already paid for. We do not provide prorated refunds for partial periods.
• Refunds. Except where required by law, fees are non-refundable.
• Price changes. Fees are as described on our pricing page and at the time of purchase. We may change pricing on a going-forward basis with at least 30 days' notice; the new price applies on your next renewal.
• Taxes. Fees are exclusive of applicable taxes, which you are responsible for where they apply.
• Usage limits. Plans carry usage limits (members, connected accounts, scheduled posts, messages, AI); exceeding a limit may require an upgrade or an add-on.
• Non-payment. If a renewal charge fails, we may suspend or downgrade the account until payment is resolved.

8. Suspension & termination

Pulse may suspend or terminate access for breach of these Terms, non-payment, or to protect the Service or third parties. You may stop using the Service at any time. On termination, the rights granted to you end and Customer Content is handled as described in the Privacy Policy and Data Processing Addendum.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Pulse does not warrant that the Service will be uninterrupted or error-free, or that posts will be delivered by any platform.

10. Limitation of liability

To the maximum extent permitted by law, Pulse will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Pulse's total liability arising out of or relating to the Service will not exceed the amounts you paid for the Service in the 12 months preceding the claim.

11. Indemnification

You will defend and indemnify Pulse against claims arising from your Customer Content, your use of the Service, or your violation of these Terms or applicable law or platform policies.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the effective date and, where appropriate, notifying account holders. Continued use after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, and the parties consent to the exclusive jurisdiction of the state and federal courts located in Lee County, Florida.

14. Contact

Pulse Payments LLC (dba Pulse Technologies)
9160 Forum Corporate Pkwy, Suite 350, Fort Myers, FL 33905
Email: pulselegal@pulsetechnologies.ai